But you are a “specialty” or “boutique” pharmacy, I can’t get all of my one-stop shopping and all of my regular prescription and OTC products there…I can just use you guys for compounds or other “special” items.
That is another misconception that we deal with all the time. We are not a “specialty” pharmacy or a “boutique” pharmacy, we are a pharmacy that works the way a pharmacy should. We are full service, offering all regular prescription products, taking all of the same insurance with all the same or better co-pays and prices as everywhere else. We also happen to offer a full line of extremely competitively priced OTC products, durable medical equipment, compression-wear, and orthopedic shoes. We also offer specialty pharmacy services like medication management in collaboration with local physicians, compounding, and free delivery…the things you don’t find in a chain. Don’t look at us like a niche or “boutique specialty” pharmacy, look at us as the way all pharmacies should be! Everything you are used to, plus a whole lot more! Why wouldn’t you switch…what could you possibly have to lose?
You don’t have the extensive line of cheaper store brand over-the-counter items that my chain pharmacy has.
We have a store brand, just like the chain pharmacies do. In fact, our store brand items are much cheaper than the national brands and are cheaper than competitive store brands as well…let us prove it. Give us a call for a price check any time…we are also happy to deliver over-the-counter products any time we deliver prescriptions as well…free of charge, of course! Just let us know what you need and we will bring it with your free delivery!
You don’t have the $4/$10 list like the big-box chain does.
We have a very extensive $4/$10 list, and we do our best to match prices from our competitors. If you are an uninsured patient, just let us know and we will give you very competitive cash prices. Heck, I suggest that even insured patients get cash quotes from us…a lot of times we can beat your insurance co-pay.
You can’t use my HSA or FSA card automatically when filling prescriptions, like the chain does.
Nope – we, along with many of our independent pharmacy brethren accept HSA and FSA cards the same way that the chain pharmacies do.
I get a notice (email, text, phone call) from the chain that my prescription is ready to pick up, so I have to pick it up from them.
Absolutely not. That would be like me calling you to tell you that I am going to send you a dozen roses and you have to pay for them. Just give us a call and we can call your previous pharmacy to reverse the fill and transfer the prescription to us to have it ready for you within minutes.
I have already gotten my prescription filled at the chain, so I have to keep going back for refills.
This is not true. We can easily call your previous pharmacy and transfer a prescription in, no matter how many refills you may have remaining. All we need to know is your name, date of birth, and what the prescription is and we can have it filled in minutes.
You don’t have the convenient hours of the big-box chain across the street.
It may be true that our “traditional” open store hours are not as long as the chain pharmacy across the street, but we are the business owners, we care for our patients, and we are invested in the long-term survival of the business. We go above and beyond…along with many other independent pharmacies, we maintain an emergency off-hours access line and constantly monitor our email and other methods of communication to make sure we respond quickly and effectively whenever our patients may need us. When is the last time you heard of a chain pharmacy going out in a snow or ice storm to delivery medications…ok…you can stop wracking your brain now…you get our point.
My insurance has sent me a letter telling me that I can’t use your pharmacy or that my cost will be higher with your pharmacy (and suggest I use mail order or CVS).
This is so common it is disgusting. We can’t believe how brazen and anti-competitive this practice is, but alas, we live and grow as an independent pharmacy in the system that exists. While we work at the federal and state level to pass legislation that would outlaw this tactic, there are many ways that we can help today, including helping you to navigate ways around this pressure, get your employer and/or insurance plan sponsor to grant waivers, and even provide cheaper cash prices on prescriptions than what your co-pays would be. I fact, my own father got this letter and clearly he wasn’t going to fill his monthly prescriptions at a chain or mail-order pharmacy…so we were actually able to get him better cash prices on his generic prescriptions, saving him almost $20 a month over his insurance co-pays. If you get one of these letters, just let us know…we can definitely help!
Your pharmacy is not a national chain, so it won’t be easy to get a prescription if I travel and need it while I am out of town.
Actually, the chain pharmacies have to transfer prescriptions between different locations the same way that we do. This is a legal requirement of most states. In fact, you have more flexibility with an independent pharmacy, who will regularly have non-traditional, emergency access to the pharmacist during non-business hours for the cases where you may need to transfer prescriptions to another pharmacy when you are away on vacation or out of town.
My insurance is CVS/Caremark, so I have to go to CVS for my prescriptions.
This is not true, and is the most common misconception that we face. In fact, we are contracted with and accept CVS/Caremark insurance plans the same way that CVS does. There may be some instances where your employer or insurance plan sponsor has elected a CVS “Maintenance Choice” plan, which means that for some of your maintenance medications, you are supposedly forced to go to CVS or Caremark Mail Order. However, in most “Maintenance Choice” cases, we are able to beat or match your co-pay with our cash prices and keep you the happy and healthy patient that you deserve to be without being forced into the chain or mail-order!